Managed Services Specialist

Christchurch

Who is Inde?

Inde partners with the technology teams of New Zealand’s largest enterprises to deliver transformational solutions and lower their technology risk. By working with CIO’s and their operational teams, our specialist teams ensure the complex platforms of these prominent brands are well protected and always available.

We have teams who specialise in enterprise networking, cloud & server, security, data & integration, procurement & licensing, application delivery, and workspace. Our staff specialise in the area that excites them the most, and then work across teams to extend their own knowledge, as well as achieving the best possible outcome for our customers.

Inde Technology was started by a team of engineers determined that the way to create wins for their customers was by creating the best possible culture and development for their staff.

We believe that for you to become the best, you need to work with the best. So, each junior position is constantly working and engaging with our senior engineers and architects, and these guys are the best in the business.

We believe that growth takes planning. So, every staff member has their own development plan, and meets regularly with a member of our development team, to talk about their goals and how they can achieve them.

We believe in making mistakes. Our staff are human. They try things, do their best, learn and do even better next time. For this reason, we pay for all training, not just the first attempt. How do you know how much you can achieve unless you have the backing to give something a try?

We believe that it takes every member of a team to make a business work well. So not only do we want to hear your input and for you to use your initiative, but it also means that our business is engineer led and employee-owned (yes that can be you).

We believe in hard work and we believe in fun. At Inde everyone pitches in. There is no task too big, or too small, for anyone, whatever their level. We give it our absolute best and then every three months we get together with our staff from throughout the country and go out and celebrate. Because we actually really like hanging out with each other.

What are we looking for?

We are looking for Junior Engineers who can deliver great customer experiences to our Managed Services clients. This will involve monitoring devices, answering customer phone enquires, initial troubleshooting, calling customer sites and working with their in-house IT teams.

Our managed services team interacts continually with all of our specialist teams and is the perfect way to see which direction you would like to steer your career.

We are looking for someone who is excited about enterprise IT, who has exceptional communication and interpersonal skills, is a master of problem solving and who has copious amounts of initiative. Ideally, you will have, or be working towards, a qualification, (although you may be able to demonstrate your love of learning in a different way) and some help desk experience would be great but not essential.

What is essential however, is that you are someone who gets excited by and relates to our values…..

What are these values that mean so much to us?

Outcome focused: We strive to understand our customers' businesses, their environment, and the outcomes they need to succeed. We approach our work from the customer's perspective and prioritise results. The solutions we offer are designed and created specifically to meet the needs of each customer.

Specialists: We are a skilled team committed to being and staying the best in our fields. We use the collective knowledge in the team to understand a problem and offer a whole solution based on our customers business needs.

There for each other: We willingly share our time and knowledge to support each other; we share the workload and ownership, even when a mistake is made. We help each other learn and grow. We treat each other with trust and respect; we're friends and look after each other.

Willing to learn: We want to be the best. We value learning and we are committed to it. We share our knowledge and learn through our work with the support of each other. Our collaboration and our learning are not limited by the team we're in, there are no barriers or limitations on our growth.

Taking ownership: We take responsibility for solutions from start to finish. We're proactive, we use our initiative to step up and get things done. We take pride in our work. We own, communicate, learn from, and fix our mistakes.

These five values are the basis for every decision we make at Inde, including who we hire. So, if they excite you, and they describe you, you may be just the person we are looking for.

Next steps

If you would love to be part of Inde then provide your information in the form with your resume and a cover letter explaining how you are a good match for our values.

If you have any questions, then please email them to careers@inde.nz

As we are a service business and ongoing customer relationships are of critical importance, it is essential that applicants have excellent written and spoken English and the right to work in New Zealand for at least three years.