Used to driving through any obstacle in his 4x4, Mike helps Inde clients get the best solutions in place, no matter what.
Mike has 20 years in the industry across manufacturing, finance and utility sectors across New Zealand and Australia. He previously held a senior role at 2degrees looking after the Network Operations Team and then the Managed Services team.
Having joined Inde in late 2019, Mike is focussed on growing the managed services offerings and services to our customers and showing the value that Inde can bring. “I want our customers to think of us as part of their team and trust us to keep them going. I want to build a highly capable team of engineers that have strong relationships with our customers.”
Outside of Inde Mike is all about his young family and exploring New Zealand with them in their 4x4. If not out in the truck, Mike is a keen mountain bike rider and can be found in and around the many trails of Canterbury, and sometimes further afield across the South Island.
View Mike Blair's LinkedIn profile
MANAGED SERVICES
We help enterprises keep critical IT systems reliable, secure, and performing through managed services. By taking care of day-to-day operations, we create capacity for internal teams to focus on higher value work.
TRUSTED BY

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AsureQuality
AsureQuality

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Christchurch Airport
Christchurch Airport

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Connectics
Connectics

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Eliot Sinclair
Eliot Sinclair

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Farmlands
Farmlands

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Fulton Hogan
Fulton Hogan

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Harcourts
Harcourts

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Harcourts Grenadier
Harcourts Grenadier

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House of Travel
House of Travel

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Kathmandu
Kathmandu

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Lincoln University
Lincoln University

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Lumino The Dentists
Lumino The Dentists

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Maven Dental
Maven Dental

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MOVe Logisitics Group
MOVe Logisitics Group

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Orion
Orion

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Port Otago
Port Otago

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Programmed
Programmed

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Ravensdown
Ravensdown

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Royal Flying Doctor Service
Royal Flying Doctor Service

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Ryman Healthcare
Ryman Healthcare

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Silver Fern Farms
Silver Fern Farms

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Skyline Enterprises
Skyline Enterprises

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St George's Hospital
St George's Hospital

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Synlait
Synlait

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Timaru District Council
Timaru District Council

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Tonkin + Taylor
Tonkin + Taylor

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Westland Milk Products
Westland Milk Products
INCREASING IT COMPLEXITY
Enterprise IT teams are under constant pressure to keep services reliable, secure, and available while environments grow more complex across cloud, hybrid, security, and always on platforms. Operational demands, incidents, and change consume capacity, leaving little time for improvement or strategic work.
WHAT WE DO
Our Managed Services team provides operational support across cloud and compute, networking, workspace, security, and application platforms. We act as an extension of your IT team, delivering monitoring, operational management, and escalation support aligned to your priorities.
Services are flexibly scoped, from monitoring and incident response through to full 24x7 operational ownership. Support is right sized to your environment, with clear scope, transparency, and accountability, and designed to complement your internal capability rather than replace it.

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Monitoring and Observability
Monitoring and Observability
- Health, performance, and availability monitoring
- Event correlation and intelligent alerting
- Capacity and trend analysis
- Platform and service level visibility across cloud, on premises, and hybrid environments

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Incident and Escalation Management
Incident and Escalation Management
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Incident triage and prioritisation
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24x7 response for critical systems
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Escalation support for internal IT teams
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Coordinated vendor engagement and resolution

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Request and User Support Management
Request and User Support Management
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Service and access requests
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User support where in scope
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Standard changes and operational tasks

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Platform and Environment Operations
Platform and Environment Operations
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Cloud and compute environments
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Enterprise networking
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Workspace platforms
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Security platforms
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Data, integration, and application platforms

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Change and Release Management
Change and Release Management
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Change planning and scheduling
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Release coordination
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Patch and update management
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Risk assessment and rollback planning

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Service Governance and Continuous Improvement
Service Governance and Continuous Improvement
- Service reviews and reporting
- SLA management
- Problem and risk management
- Continual service improvement
OUR APPROACH
Our approach to managed services is flexible, transparent, and designed around your operational reality.
CONSULT
UNDERSTAND THE OPERATIONAL REALITY
We work with your team to understand your environment, service dependencies, risks, and internal capability. This allows us to define what needs operational support and where managed services will add the most value.
CREATE
DEFINE THE SERVICE MODEL
We define the managed service model, including scope, responsibilities, service levels, escalation paths, and operating boundaries. This ensures everyone is clear on how support will work before services go live.
SUPPLY
PREPARE FOR OPERATION
We establish the tooling, access, processes, and runbooks required to support your environment effectively and consistently.
MANAGE
OPERATE AND IMPROVE
We provide day to day operational support and continuously refine services to improve stability, performance, and value over time.
WHY TRUST US?
We are technically led and customer focused, with certified expertise across cloud and compute, networking, workspace, security, and data platforms. Our managed services deliver reliable day to day operations for real world enterprise environments, backed by deep escalation support from specialists across Inde when complexity demands it.

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Microsoft
Microsoft

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Citrix
Citrix

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HPE
HPE

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Pure Storage
Pure Storage

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Cloudflare
Cloudflare

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Fortinet
Fortinet

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Cisco
Cisco

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Imprivata
Imprivata

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iGel Technology
iGel Technology

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Palo Alto Networks
Palo Alto Networks

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CrowdStrike
CrowdStrike

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Nutanix
Nutanix

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Riverbed
Riverbed
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Dizzion Frame
Dizzion Frame

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Dmarcian
Dmarcian

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Netskope
Netskope

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Snow
Snow

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Veeam
Veeam
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FinOpsly
FinOpsly

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HP
HP

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Cradlepoint
Cradlepoint
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CloudAlly
CloudAlly

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Patch My PC
Patch My PC

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LogicMonitor
LogicMonitor

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Informatica
Informatica
CUSTOMER SUCCESS STORIES
Learn More
University of Otago
Inde migrated University of Otago’s legacy VDI to a solution combining Azure Virtual Desktop, Nerdio and Intune, enabling smarter access to apps, easier scaling during peak periods, and reduced maintenance burden, all while improving usability.
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Learn More
MainPower
Inde partnered with MainPower to assess and strengthen its IT and operational technology security, delivering a detailed roadmap that enabled the company to enhance its defences and stay ahead of evolving cyber threats.
Learn More
Learn More
Tait Communications
Inde modernised Tait Communications’ global wireless network with an AI-driven Juniper Mist solution, improving reliability, enabling seamless roaming, and laying the foundation for future network automation.
Learn MoreReady to manage IT support differently?
Matt Sampson is a skilled Managed Services Specialist known for delivering reliable, customer‑focused technical support and operational excellence. With a strong foundation in modern IT service management, Matt excels at managing complex environments, troubleshooting issues with precision, and ensuring seamless technology experiences for users and organisations.
View Matt Sampson's LinkedIn profile
FAQS
Do you offer fixed managed services packages?
No. Services are tailored to your environment and needs. We work with you to define the right scope based on your priorities and internal capability.
Can you provide escalation support only?
Yes. Many customers retain day to day ownership while using our managed services for monitoring, escalation, and specialist support when required.
Is 24 x 7 support available?
Yes. We provide 24 x 7 monitoring and support for critical systems and services.
What tools do you use for monitoring?
We use LogicMonitor as our core monitoring and alerting platform, configured specifically for each customer.
What is the best place to start?
Start with a conversation. We will assess your current environment and define a managed services model that fits your organisation.




