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MANAGED SERVICES

We help enterprises keep critical IT systems reliable, secure, and performing through managed services. By taking care of day-to-day operations, we create capacity for internal teams to focus on higher value work.

TRUSTED BY

AsureQuality
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AsureQuality
AsureQuality
Christchurch Airport
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Christchurch Airport
Christchurch Airport
Connectics
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Connectics
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Eliot Sinclair
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Eliot Sinclair
Eliot Sinclair
Farmlands
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Farmlands
Farmlands
Fulton Hogan
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Fulton Hogan
Harcourts
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Harcourts
Harcourts
Harcourts Grenadier
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Harcourts Grenadier
Harcourts Grenadier
House of Travel
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House of Travel
House of Travel
Kathmandu
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Kathmandu
Kathmandu
Lincoln University
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Lincoln University
Lincoln University
Lumino The Dentists
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Lumino The Dentists
Lumino The Dentists
Maven Dental
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Maven Dental
Maven Dental
MOVe Logisitics Group
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MOVe Logisitics Group
MOVe Logisitics Group
Orion
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Orion
Orion
Port Otago
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Port Otago
Port Otago
Programmed
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Programmed
Programmed
Ravensdown
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Ravensdown
Ravensdown
Royal Flying Doctor Service
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Royal Flying Doctor Service
Royal Flying Doctor Service
Ryman Healthcare
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Ryman Healthcare
Ryman Healthcare
Silver Fern Farms
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Silver Fern Farms
Silver Fern Farms
Skyline Enterprises
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Skyline Enterprises
Skyline Enterprises
St George's Hospital
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St George's Hospital
St George's Hospital
Synlait
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Synlait
Synlait
Timaru District Council
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Timaru District Council
Timaru District Council
Tonkin + Taylor
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Tonkin + Taylor
Tonkin + Taylor
Westland Milk Products
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Westland Milk Products
Westland Milk Products

INCREASING IT COMPLEXITY

Enterprise IT teams are under constant pressure to keep services reliable, secure, and available while environments grow more complex across cloud, hybrid, security, and always on platforms. Operational demands, incidents, and change consume capacity, leaving little time for improvement or strategic work.

WHAT WE DO

Our Managed Services team provides operational support across cloud and compute, networking, workspace, security, and application platforms. We act as an extension of your IT team, delivering monitoring, operational management, and escalation support aligned to your priorities.

Services are flexibly scoped, from monitoring and incident response through to full 24x7 operational ownership. Support is right sized to your environment, with clear scope, transparency, and accountability, and designed to complement your internal capability rather than replace it.

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Monitoring and Observability
Monitoring and Observability
  • Health, performance, and availability monitoring
  • Event correlation and intelligent alerting
  • Capacity and trend analysis
  • Platform and service level visibility across cloud, on premises, and hybrid environments
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Incident and Escalation Management
Incident and Escalation Management
  • Incident triage and prioritisation 

  • 24x7 response for critical systems 

  • Escalation support for internal IT teams 

  • Coordinated vendor engagement and resolution

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Request and User Support Management
Request and User Support Management
  • Service and access requests 

  • User support where in scope 

  • Standard changes and operational tasks

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Platform and Environment Operations
Platform and Environment Operations
  • Cloud and compute environments 

  • Enterprise networking 

  • Workspace platforms 

  • Security platforms 

  • Data, integration, and application platforms

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Change and Release Management
Change and Release Management
  • Change planning and scheduling 

  • Release coordination 

  • Patch and update management 

  • Risk assessment and rollback planning

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Service Governance and Continuous Improvement
Service Governance and Continuous Improvement
  • Service reviews and reporting
  • SLA management
  • Problem and risk management
  • Continual service improvement 

OUR APPROACH

Our approach to managed services is flexible, transparent, and designed around your operational reality.

CONSULT

UNDERSTAND THE OPERATIONAL REALITY

We work with your team to understand your environment, service dependencies, risks, and internal capability. This allows us to define what needs operational support and where managed services will add the most value.

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CREATE

DEFINE THE SERVICE MODEL

We define the managed service model, including scope, responsibilities, service levels, escalation paths, and operating boundaries. This ensures everyone is clear on how support will work before services go live.

 

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SUPPLY

PREPARE FOR OPERATION

We establish the tooling, access, processes, and runbooks required to support your environment effectively and consistently.

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MANAGE

OPERATE AND IMPROVE

We provide day to day operational support and continuously refine services to improve stability, performance, and value over time. 

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WHY TRUST US?

We are technically led and customer focused, with certified expertise across cloud and compute, networking, workspace, security, and data platforms. Our managed services deliver reliable day to day operations for real world enterprise environments, backed by deep escalation support from specialists across Inde when complexity demands it.

Microsoft
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Microsoft
Microsoft
Citrix
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Citrix
Citrix
HPE
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HPE
HPE
Pure Storage
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Pure Storage
Pure Storage
Cloudflare
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Cloudflare
Cloudflare
Fortinet
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Fortinet
Fortinet
Cisco
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Cisco
Cisco
Imprivata
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Imprivata
Imprivata
iGel Technology
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iGel Technology
iGel Technology
Palo Alto Networks
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Palo Alto Networks
Palo Alto Networks
CrowdStrike
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CrowdStrike
CrowdStrike
Nutanix
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Nutanix
Nutanix
Riverbed
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Riverbed
Riverbed
Dizzion Frame
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Dizzion Frame
Dizzion Frame
Dmarcian
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Dmarcian
Dmarcian
Netskope
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Netskope
Netskope
Snow
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Snow
Snow
Veeam
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Veeam
Veeam
FinOpsly
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FinOpsly
FinOpsly
HP
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HP
HP
Cradlepoint
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Cradlepoint
Cradlepoint
CloudAlly
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CloudAlly
CloudAlly
Patch My PC
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Patch My PC
Patch My PC
LogicMonitor
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LogicMonitor
LogicMonitor
Informatica
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Informatica
Informatica

Ready to manage IT support differently?

MEET THE TEAM

FAQS

Do you offer fixed managed services packages?

No. Services are tailored to your environment and needs. We work with you to define the right scope based on your priorities and internal capability.

 

Can you provide escalation support only?

Yes. Many customers retain day to day ownership while using our managed services for monitoring, escalation, and specialist support when required.

Is 24 x 7 support available?

 Yes. We provide 24 x 7 monitoring and support for critical systems and services. 

What tools do you use for monitoring?  We use LogicMonitor as our core monitoring and alerting platform, configured specifically for each customer.  
What is the best place to start?  Start with a conversation. We will assess your current environment and define a managed services model that fits your organisation.