Ralf is driven by his favourite saying “the power of the collective” and is focussed on building and leading our managed services business. Driven by our company strategy to become a full end-to-end IT partner for our customers, Ralf continues to innovate and lead with dedication.
Ralf has over 25 years of experience in IT in New Zealand and his native Netherlands. With a working history including outdoor education and high school PE teaching, Ralf brings passion and enthusiasm to everything he does. Finding his calling in IT, Ralf directs that passion into being an expert, unlocking the talent around him with the aim to drive great customer outcomes.
Outside of work, Ralf enjoys exploring New Zealand with his family, playing the drums, savouring wine, and passionately follows football.
View Ralf Donkers's LinkedIn profile
TERTIARY EDUCATION
Thousands of students, staff, researchers and guests on one shared network. Tertiary has some of the most complex IT environments around, with tightening budgets and rising expectations for seamless digital experiences only adding to the challenge. At Inde, that challenge excites us. We’re an employee-owned enterprise IT partner with a track record of helping tertiary organisations solve the hard technical problems others shy away from.
OUR TERTIARY EDUCATION CUSTOMERS

TOUCH
Ara Institute of Canterbury
Ara Institute of Canterbury

TOUCH
Lincoln University
Lincoln University

TOUCH
Manukau Institute of Technology
Manukau Institute of Technology
/Te%20W%C4%81nanga%20o%20Aotearoa2.png?width=300&name=Te%20W%C4%81nanga%20o%20Aotearoa2.png)
TOUCH
Te Wānanga o Aotearoa
Te Wānanga o Aotearoa
THE ENTERPISE PLAYBOOK DOESN'T WORK ON CAMPUS
Tertiary education has a unique set of technology challenges. A relatively small workforce supports tens of thousands of students, staff and researchers, all with different needs and expectations. Digital experiences must work seamlessly across campuses, accommodation, online learning and offshore delivery, while network demand shifts constantly throughout the day and night.
Security needs to protect open, highly connected environments without getting in the way of learning. Meanwhile, stretched IT teams are navigating major technology decisions, evolving compliance requirements and growing expectations, often with limited specialist expertise in-house. Add rising cloud costs, complex licensing and tighter budgets, and every investment needs to work harder.
COMPLEX ENVIRONMENTS, CONNECTED OUTCOMES
Tertiary institutions need technology that is modern, seamless, secure and resilient. That doesn’t always mean more technology. It means making better use of what you have, investing in the right places and making it all work together. That takes expertise across the technology environment. We work alongside tertiary organisations to turn strategy into delivered capability through deep technical expertise, independent advice and practical execution.
TAILORED SOLUTIONS FOR TERTIARY EDUCATION
Security that protects without getting in the way
Protection designed for open environments with thousands of non-employee users, so learning stays accessible and your systems stay safe. We help tertiary organisations protect what matters through visibility, expertise, and confidence. By combining deep technical capability with real-world threat intelligence, we provide proactive, practical, and resilient business security solutions.
Make every IT dollar work harder
Optimise cloud, licensing and infrastructure costs without compromising performance or user experience. Independent cloud spend reviews, rightsizing, governance guardrails and savings roadmaps that keep cloud costs under control.
Seamless technology, wherever learning happens
Students and staff expect secure, reliable access whether they’re on campus, at home or using different devices. We help tertiary organisations connect and modernise their environments across networks, infrastructure, virtual desktops and device management, creating consistent experiences that are easier for IT teams to manage.
Turn fragmented data into better decisions
Tertiary organisations hold valuable data across student, learning, finance, research and operational systems, but getting a connected view can be difficult. We help bring disparate data together, creating trusted foundations for reporting, analytics and AI so teams can make better decisions from the information they already have.
OUR APPROACH
Inde works alongside tertiary IT teams to tackle complex technical challenges, modernise critical platforms and turn plans into practical, delivered capability. We bring deep technical expertise, independent advice and practical execution to help institutions make confident decisions and get more from their technology investments.- UNDERSTANDING
- THE DETAIL
- DEPTH THAT DELIVERS
- RIGHT FIT
- INVESTED
Start with the problem
We don’t prescribe a solution before understanding what you’re trying to achieve. Whether it’s a specific issue, a capability gap or a broader programme, the approach is shaped around the problem, not a predetermined service or contract.
We like complexity
The most complex technical challenges are often where we add the most value. Our specialists dig into the detail, challenge assumptions and find a way through problems that don’t have an obvious answer.
Technical depth that delivers
Good advice only matters if it can be put into practice. Our technical specialists stay close from design through to implementation, turning strategy and technical thinking into capability that actually gets delivered.
The right fit matters
We work alongside internal IT teams, bringing complementary skills and specialist expertise where they add the most value. Strong relationships, shared thinking and a commitment to the outcome underpin how we work.
Invested in the outcome
As an employee-owned New Zealand technology consultancy, our people have a genuine stake in the work we do. That means taking ownership, staying involved and sharing your focus on getting the right result.
CUSTOMER SUCCESS STORIES
Learn More
University of Otago
Inde migrated University of Otago’s legacy VDI to a solution combining Azure Virtual Desktop, Nerdio and Intune, enabling smarter access to apps (only what’s needed), easier scaling during peak periods, and reduced maintenance burden, all while improving usability for students and staff.
Learn More
Learn More
Otago Polytechnic
After looking at the apps students wanted to use and their preferred devices, Otago Polytechnic made the decision to implement a more collaborative learning system.
Learn More
“Having Inde onsite from the outset was incredibly valuable. When issues arose, we were able to troubleshoot them together in real time. We weren’t just observing, we were learning as we went. It genuinely felt like Inde was taking us on the journey with them, which has given us the confidence and capability to
manage the system independently moving forward.”
manage the system independently moving forward.”
Mathew AndersonSenior Engineer, University of Otago
“IT staff significantly reduced the amount of time that they spent maintaining and upgrading the platform and were able to focus on delivering the services that students need.”
Steven TurnbullChief Information Officer, Otago Polytechnic
TERTIARY SECTOR SPECIALISTS
Meet the Inde specialists who bring the technical depth, sector understanding and hands-on expertise to work through tertiary’s most complex technology challenges alongside your team.
Mark has 20+ years’ experience in the ICT industry across a broad range of technical, business development, and channel roles. With over 10 years at Microsoft in customer and partner-facing roles he has a deep understanding of the power and potential of technology to accelerate business outcomes for organisations, their employees, and customers.
Having run and owned businesses inside and outside of the ICT industry Mark brings not only a deep understanding of technology solutions but significant real-world business experience and acumen to help customers.
Outside of the office, you will find Mark seeking out the newest craft beer brewery or his favourite driving road.
View Mark Woods's LinkedIn profile
An experienced Technology advocate with over 20 years of experience in the technology sector. Nav's passion lies in automating time-consuming processes that make business processes inefficient. Using public and Hybrid Cloud, the modernisation and enhancement of legacy and traditional business processes can be vastly improved. Nav aims to use modern technologies to achieve this efficiency for all types of businesses in varous sectors such as Health, Local Government, Education and Finance and Agriculture.
View Naveed Khan's LinkedIn profile
Rusty has decades of experience in on-premises, private cloud, and public cloud architecture design, deployment planning, implementation, and management. He has delivered infrastructure solutions for large-scale, distributed architectures in some of the most complex and demanding environments in the world, while engaging with business and technical teams to ensure requirements are met with pragmatic solutions. More recently he has been working in the AI and automation space, helping customers gain efficiencies and insights.
View Rusty Ramser's LinkedIn profile
Cam brings a wealth of knowledge to his Regional Director role at Inde, with a goal of supporting customers to achieve exceptional outcomes. With over 15 years of experience and a background in procurement, Cam uses his valuable expertise to help customers achieve the best value, including identifying areas for improvement to help optimise and streamline business processes. whilst supporting them on their growth journeys. His background has included significant roles in industries such as health, travel, and finance.
Outside of the office, Cam is enjoying his return to New Zealand, spending quality time exploring the country with his family. He is also actively involved in football and likes to unwind on the weekends playing golf.
View Cam Fisher's LinkedIn profile
Tam Duran is a Principal Data Engineer with over 15 years of experience building stable, scalable data platforms across education, government, and industry. She bridges strategy and execution, blending deep technical capability with a clear communication style that keeps both technical and non technical teams on the same page. Tam has a knack for tackling complex data challenges, picking up new tech quickly, and championing solutions that genuinely support business outcomes. She’s energised by collaborative teams, continuous learning, and work that lifts both organisations and the people within them.
View Tam Duran's LinkedIn profile
Rob is a seasoned relationship professional with 30 years of experience in the technology sector. Responsible for leading the Inde client engagement and has responsible for all commercial outcomes. Key passion for helping clients to implement positive business change with the deployment of new technology.
View Rob Haywood 's LinkedIn profile
Got a complex technical challenge at your tertiary organisation?
Tell us what you’re working through. We’ll take the time to understand the problem, explore the options and give you a clear view of how we’d approach it. No assumptions, no prescribed solutions. Just experienced people, practical thinking and a focus on getting the right outcome.
Tertiary Education
CONTACT US
Got a complex technical challenge at your tertiary organisation? Tell us what you are working through, we would love to help.
FAQ
Is Inde big enough to work with an institution our size?
Yes, Inde has worked with Tertiary organisations around New Zealand. Your core environment has a lot in common with other large enterprises we support. A great outcome comes from the right expertise, not headcount, and we've been delivering enterprise-scale projects for more than a decade.
Why bring in external IT expertise if we already know our environment?
Your internal IT team knows your environment, its history and what your organisation needs. External expertise adds another perspective, specialist skills and hands-on experience with technologies and approaches being used across the sector. At Inde, we work alongside your team, combining that knowledge with our own to solve complex problems and deliver practical outcomes. We aim to strengthen your team's capability, share knowledge and leave them better equipped to manage the technology, not dependent on us to keep it running.
What happens after our IT project ends?
Once your project is complete, you choose how the solution is managed. Because your team has been involved throughout, you can take ownership and run it in-house, or Inde can provide ongoing operational support and managed services. We review our managed services every six months to ensure they continue to meet your needs and deliver value. As your priorities change, we can adjust the support you receive. You're not locked into a model that no longer works for you.








