Service delivery manager

About the role

Inde Technology is stepping forward into an exciting new phase of growth as we evolve into a full-service technology provider. To support our focus on providing exceptional outcomes to our clients, we’re looking for an experienced Service Delivery Manager to ensure Inde’s services are seamlessly delivered to a consistently high level. Reporting to the GM Enterprise Services, this newly created role will be responsible for designing, implementing, managing, and continuously improving our service delivery processes to meet business and customer needs.

At Inde, our key point of difference is our culture of technical leadership and our focus on learning and development. As our service delivery expert, you be working alongside a team of specialists to transform some of New Zealand’s largest enterprises through innovative solutions.   

Key responsibilities for this role include:

  • Oversee and manage Inde’s end-to-end service delivery, creating and maintaining innovative processes that ensure quality and satisfaction for our customers
  • Consult with a diverse range of large, well-known enterprise customers, using your people skills and decision-making ability to foster strong relationships and understand how our services can meet their business objectives
  • Collaborate effectively with our delivery teams, ensuring actions are taken and completed to protect and improve services
  • Provide regular reporting and analysis on service delivery performance and projects
  • Ensure compliance with industry standards and security protocols, identify and mitigate potential risks to service delivery

We’re looking for a talented individual based in Christchurch or Wellington who enjoys the flexibility of working under a hybrid work model. The role may also involve working at customer sites.

Perks and benefits

  • Flexibility to work from home and the office in a supportive and collaborative hybrid environment. Work where you work best
  • Investment in your career development. Growing our people is the why behind what we do
  • A share of the profits each quarter. Every role is valued, we recognise that everyone plays their part
  • Southern Cross health insurance, wellbeing initiatives
  • Additional leave. Time away to enjoy the important things in life
  • Quarterly team celebrations and regular social events. Connection and collaboration are essential to us

Skills and experience

Above everything, we’re looking for humble, hungry, and smart team players with a passion for technology and a sound knowledge of trends within the IT industry. It is likely you will have skills and experience in the following: 

  • Demonstratable and extensive experience of leading a service delivery function within the ICT sector
  • Excellent knowledge of current and emerging service delivery methodologies (i.e. ITIL )
  • Expertise in IT infrastructure, security, asset management, support, research and development, and a strong understanding of the role of technology in meeting overall business goals
  • Expert understanding of the types of problems encountered by enterprise customers and the ability to apply service delivery methodologies to design innovative, efficient, and effective processes
  • Effective communication skills, ensuring information is passed on to those who need it to keep our business moving forward, even when difficult conversations happen
  • A natural ability to get people on side and build rapport with customers, able to uncover problems that need to be solved and show customers how we can provide outstanding delivery to them
  • Strong interpersonal skills and an ability to build & maintain lasting relationships with customers

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

About Inde

Inde is an employee-owned specialist technology company that has been carving its own path in New Zealand’s tech sector since 2016. We believe fresh perspectives bring great ideas and new energy, enabling our technology solutions to transform enterprises through innovative solutions. We are recognised as market leaders in Cloud, Networking, Security, Integration & Automation, Workspace, and Application Delivery. Our projects are led and delivered by technical experts who are empowered to create exceptional outcomes for our clients.

Our people are what makes us special, and we’re dedicated to encouraging new diverse talent to see technology as a great career choice as well as helping with the ongoing upskilling of our industry. We are about seeking the best way, not the next sale, partnering with our clients at every step to grow alongside them. We want to help shape our collective futures and drive sustainable progress. This will lead to a thriving, successful and diverse tech sector, and an ability to invest more in our people who can create meaningful impacts to our clients, communities, and country. 

  • Our vision: To become the undisputed leader in technology services, transforming enterprises through innovative solutions
  • Our purpose: Empowered by shared knowledge and learning, we relentlessly innovate to pursue exceptional outcomes together with our clients
  • Our values are the basis for every decision we make at Inde, from how we work with clients, to how we treat each other. 

How to apply

If Inde seems like the kind of place for you, select the applicable location below to apply via Seek.

You’ll be asked to provide a copy of your resume and a cover letter outlining how you are a good match for our values (they really are that important to us).

After reviewing your application we'll reach out for a conversation if we appear to be well matched. Note that only applications received via Seek can be considered.

We want candidates to be the best version of themselves during the hiring process. If you have suggestions around how we can create a great experience for you, tell us. Or if you just have a question, reach out to us on 0800 694 633

 

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